Chief Operating Officer

NW3 London



Job Type





£115,000 - £120,000






Facilities Management

Riverview Recruitment are delighted to partner with RFL Property Services to find their Chief Operating Officer.

Formed in 2018 RFL Property Services is a 100% wholly owned subsidiary of Royal Free London Group. Following formation RFL Property Services has embarked on a journey of transformational change in the way estate services are delivered within the NHS.

As Chief Operating Officer you will be responsible for ensuring the successful system wide operational delivery and performance of all estates, facilities, medical electronics, and decontamination and through such delivery providing a suitable, safe and compliant operational environment for trust staff to provide world class treatment of patients.

The Chief Operating Officer will provide executive leadership and have responsibility for the optimal performance of front line hard and soft FM services though the director of estates, director of facilities, heads of service and their teams. They will ensure effective stewardship, decision making, support directors to drive within estates and facilities and ensure we maintain safe, high quality, integrated, effective and cost-effective services that are responsible to patients’ and clients’ needs across the whole system.

Main Duties & Responsibilities

1. Contribute to and participate in the development and promotion of the RFL Property Services’ vision, aims and strategic objectives.

2. Develop a sustainable, high performing approach to service provision which is consistent with the values of the Trust.

3. Provide the Managing Director and the Board of Directors with practical advice and information on operational issues and any associated risks which flow from the consideration of strategic options.

Person Specification

  • Educated to degree level or equivalent

  • Relevant Estates/facilities institute membership

  • Relevant Masters level qualification or equivalent experience.

  • Professional Management / Leadership qualification or equivalent experience

  • Significant demonstrable experience working as operational lead service delivery Director in a large complex organisation

  • A proven leader with proven multi-disciplinary estate strategy, engineering, facilities and asset management experience

  • Comprehensive knowledge and demonstrable experience of procurement options, and effective contract management

  • Experience of the development, review & implementation of plans/policies and guidance relating to the built environment

  • Proven ability of leading and directing multi-disciplinary teams along with the ability to communicate clearly both verbally and in writing at all levels of a complex and diverse organisation

  • Comprehensive ability to use Microsoft Office

  • Demonstrable ability to deliver clear effective communication on a range of complex scenarios to a broad audience with variable levels of understanding

  • Ability to receive and analyse, interpret complex data; requiring intense concentration for extended periods

  • Ability to train and teach others and act as workplace mentor in property management and general professional development

  • Sound constructive and legislative knowledge including research into the use of building design/materials and track record of innovative application

  • Be able to organise workload and manage outcomes to meet planned objectives

  • Proven expertise to lead, plan, manage, interact with colleagues

  • Ability to positively respond and perform under pressure of work often on difficult tasks with constraints outside your control

For further information about the role please visit the online candidate information pack here;

How to apply:

Closing date: 7th January 2022 Two-stage interview process:

  • 1st interview - week commencing 17th January with stakeholder panel

  • 2nd interview week commencing 24th January with final panel

Riverview has been retained by RFL Property Services in this appointment. All applications should be sent to Maija Rousell for consideration.

Job Reference :