Job description

Riverview recruitment are delighted to partner with Goodenough College to appoint a permanent Night Reception Duty Manager within their outstanding hospitality and facilities team. Goodenough college is a charity which provides residential accommodation to post graduate students from all over the world.

Job purpose

• The day to day management of the reception areas of both London House and William Goodenough House ensuring a high standard of service is given to all members and visitors.

• Ensure all relevant Health & Safety procedures are properly followed.

• Support the College Head of Reception and Security in the overall management of the Reception area

Key responsibilities

• Assist the Senior Night Duty Manager in the supervision and support of the night reception team to ensure that they are motivated and meet daily objectives in line with college standards and procedures.

• Training and development of the night reception team, under direction from the College Head of Reception and Security  and Senior Night Reception Duty Manager.

• Support the Senior Duty Manager in various administrative duties for Head of Reception and Security where required.

• To cover the Senior Night Duty Manager extra duties when he/she are not on duty.

• Completion of nightly security checks along with building safety and maintenance audits.

• Ensure security protocols are adhered to at all times and deal with any matters arising in a prompt and efficient manner to ensure the safety and security of members, guests and staff.

• Have operational knowledge of all front of house services and be aware how to access these services to meet the members’ requirements.

• Maintain awareness of all site procedures relevant to Reception, ensuring that any required changes to procedures are brought to the attention of everyone involved.

• Liaise with day supervisors and contractor’s to ensure that all Reception facilities are maintained and are in working order.

• Find cover when staff call in sick or when necessary.

• Provide in depth information on the local area, directions, traffic & travel updates, timetables etc.

• Assist in the implementation and improvement to services and procedures.

• Complete an end of Shift Report and action any outstanding issues arising.

• Become a First Aider & Fire Marshall (training will be given).

• To cover shifts at The Goodenough on Mecklenburgh Sqaure where required.

• Any other duties as may reasonably be required.

Shift pattern

The position is based on working 12 hour shifts 4 days on and 4 days off. The shift starts at 8.00pm and finishes at 8.00am on a rota basis and will include weekends and bank holidays.

This is an immediate requirement with interviews taking place next week. An excellent, established night reception team to work with in a beautiful working environment as Duty Manager.