Regional Facilities Manager




Job Type





£40,000 - £43,000



Charity Sector



Facilities management

A London based specialist charity requires an Area Facilities Manager to be based at their Gateshead office to manage their North-East property portfolio. The portfolio includes an office in Gateshead and residential services in and around the area.

Purpose of job

·To provide specialist leadership and a high quality local facilities management service to the charity.

·To manage site support services and the maintenance of the buildings situated within the area

·Manage maintenance contractors to ensure they achieve value for money.

·Lead on significant site redevelopment projects for the department across the region, including new build and redevelopment of sites.

·Lead on fit out of new office facilities within the region

Financial responsibility:

Staff budget and management of the repairs and maintenance budget, which is split across two regions.

Decision making responsibility:

Makes autonomous decisions in own area of specialism and responsibility. Decisions exceeding budget in conjunction with line manager.

Main accountabilities

1.Develop and deliver plans for facilities and property management that meets the needs of the charity. Ensure all sites deliver a safe, efficient and comfortable working and living environment for staff and service users.

2.Recruit and provide strategic management and leadership for a team across a number of geographical locations, creating a culture of customer focus and high performance.

3.Work with the other Regional Facilities Manager and Procurement teams to maximise opportunities for economies of scale and to procure contracts that meet the Business/Service needs and deliver best value.

4.Manage and report on the Facilities budget.

5.Ensure all site facilities and equipment meet health, safety and environmental standards and local procedures are in place and comply with Corporate Policy.

6.Ensure that the agreed programme for planned building maintenance is implemented and monitored, and that any reactive maintenance is carried out in a timely manner by the on site team or contractors.

7.Ensure effective records are maintained across all sites in line with Corporate Policy, in relation to Premises, H&S, Business Continuity and Contractor management.

8.Ensure all sites have up to date and effective Facilities Business Continuity and Facilities Health, Safety and Environment plans that are regularly reviewed for effectiveness and compliance with Corporate Policy.

9.Ensure regular evaluation and monitoring of premises is undertaken in conjunction with the Corporate Facilities team and any appointed specialists.

10.Lead local projects and support centrally initiated projects as required by the Director of Property.

11.Identify and implement improvements to operational practices for the facilities teams across all sites.

12.Develop and implement a streamlined and structured framework for managing and monitoring the facilities and resources across all services

13.Develop Service Level Agreements with key stakeholders.

14.Ensure that site inspections and audits are scheduled and delivered in line with expectations.

15.Build and sustain strong working relationships and ensure effective communication is maintained with the departments in each location, supporting them to meet their legal and regulatory obligations; and with corporate services e.g. Facilities, Procurement and Health and Safety teams.

16. Understanding commercial drivers for projects, including budgets and development appraisal and managing development within budget and programme.

17. Delivering on the contractual obligations of funding / development / land sale agreements.

18. Ensuring the delivery of all building related statutory obligations, for example in relation to Gas, Electrical, Legionella, passenger lifts, fire safety.

Person specification

All criteria are essential unless otherwise stated

1.1 A proven and successful background in multi site facilities management.

1.2 Experience at a management level of developing and managing a Facilities management service in a large and complex organisation to deliver excellence for customers.

1.3 Experience of leading and managing a team, and developing effective systems for monitoring and measuring business performance.

1.4 Knowledge of the legislative framework and good practice in health and safety and of issues that arise in managing service properties.

1.5 Experience of setting, managing and monitoring budgets.

1.6 Experience of influencing, convincing and negotiating with others to achieve success.

1.7 Experience in the property development environment.

1.8 Experience of day to day management of development partners and third party stakeholders including public bodies and the general public.

1.9 Experience of managing and mitigating development risk

1.10 Experience of negotiating planning agreements

1.11 Experience in the day to day management of projects with values in excess of £10m

A current member of one of the following BIFM, RICS, CIOB

2.People management skills/ team working skills

2.1 Experience of building effective relationships with key stakeholders both internal and external.

2.2 Experience of providing management and leadership for a team across a number of geographical locations, and implementing and monitoring corporate people policies.

3.Planning and organisational skills

Ability to prioritise and schedule events, activities and resources to deliver a high level Facilities management service across a number of locations.

Ability to manage relationships with key stakeholders, statutory bodies, contractors and colleagues

4.Communication skills

4.1 Ability to effectively interpret and communicate complex information verbally and in writing, adapting style to suit the audience.

4.2 Ability to represent self or service area at internal and external meetings

4.3 Ability to influence and negotiate effectively with varying audiences

Must be prepared to travel and attend meetings and training as required which will involve occasional overnight stays.

Disclosure and Barring Service check may be required.

Excellent benefits offered:

• Excellent pension schemes

• Generous holiday entitlement increasing from 26 to 30 days with length of service

• Annual leave trading

• Season ticket loans

• Flexible working arrangements

• In-house training and development opportunities

• Free eye tests

• Cycle to Work scheme

• Health Cash Plans

• O2 Discounts

Job Reference :