Reservations & Revenue Manager

Central London

Location

:

Job Type

:

Permanent

Pay

:

£32,000 - £36,000

Industry

:

Charity

Specialism

:

Facilities management

We are delighted to be working with a leading charity that provides 5-star student accommodation in the heart of London to find a permanent Reservations & Revenue Manager for their boutique hotel on the premises.


Job purpose


  1. Support the Hotel General Manager in the reopening of the Hotel by leading on the instalment of new systems; PMS (Guest line), Revenue system (TBC), and SOPs. 

  2. Assist in most areas of getting the hotel ready for its re-opening, including; snagging of rooms, recruitment of staff and training of all staff. When opened, be responsible for maximising the revenue and profitability of the Hotel.

  3. Act as Deputy to the Hotel General Manager in their absence, making appropriate decisions and representing the Manager at meetings.


Key responsibilities:


Revenue

  • Responsible for implementing rates strategies across all forums, including OTAs hotel website and PMS. In order to maximise revenue and profitability across all short-term accommodation.

  • Review occupancy levels and ensure that agreed promotional rates are in place where needed and communicated to the reservations and front of house team.

  • Work with the accounts department to ensure all accounting procedures are in place and invoices and sales ledgers are managed in a timely manner.

  • Ensure that the hotel systems, including Guestline, Starez and Duetto are managed and that third party websites are kept up to date. Audit all of the above to ensure that all the information is up to date and seasonally relevant.

  • Assist the HGM in producing weekly, monthly, Quarterly reports and yearly budgets for the Board.

Reservations

  • To manage the daily operations and efficient running of the Reservations Department, ensuring that reservations requests are dealt with promptly and correctly.

  • Ensure checklists are in place, covering arrivals, reservations, VIPs, special requests etc.

  • Work with the Housekeeping department to ensure all early arrivals, late departures and any special request are communicated effectively.

  • Manage all group enquiries efficiently and in a timely manner.

  • Check and manage all daily arrivals, ensuring all correspondence has been received and updated. Ensure on a daily basis that all arrival information is updated and passed on to the front of house team for check-in.

  • Monitor and ensure that all no-shows are investigated, followed up and charged according to the SOP.

  • Line Manage, support and motivate the Reservations Agent in line with procedures. Ensure all relevant training is given.

  • With the support of the Hotel General Manager, provide direction, training and leadership to all staff responsible for reservations. Thus assuring that the team achieve their potential and overall departmental objectives.

  • Ensure all emails, correspondence and other requests are responded to in a professional manner and cleared daily.

Other

  • Support the Hotel General Manager is the successful day to day management of the hotel and act as Deputy Hotel Manager when required, making all relevant decisions, solving problems, attending meetings and ensure the smooth running of the hotel.

  • Establish a strong and supportive relationships with other departments (Front of House and Housekeeping), ensuring open communication between all departments.

  • Undertake any other reasonable duties as per instructed by the Hotel General Manager.


Person specification

  • Experience of similar responsibilities in a 3 or 4 star hotel

  • Of leading and motivating staff.

  • Successfully driving revenue to maximise profit and to use local data to make decisions on rates and occupancy

  • Excellent management of reservations.

  • Of promoting a hotel and giving excellent customer service to a very high standard.

  • Of using and managing hotel management systems and on-line travel agent extranets.

  • Have previous knowledge and understanding of accounting procedures within a hotel setting.

  • Degree in hospitality or qualified through experience

  • High level or verbal and written english


Closing date: 31 Jan

Interviews to take place on 3rd February

Job Reference : 

43b60d1c-7c4b-489c-9035-0f7af59ec58c