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Stoke Poges, Buckinghamshire



Job Type


FTC - 18 month






Financial services




Riverview are delighted to be working with a global finance provider to find a Collector on an 18-month FTC. Our client, based in Buckinghamshire, helps support investments in related technology by offering project finance, equipment and leasing solutions, structured finance, capital loans and advisory services.

Your role as a Collector is to use your negotiation and excellent customer service skills to minimise company losses by collecting all overdue rentals in a timely manner by means of telephone, letter, and e-mail; chasing overdue rentals and minimising the number of agreements submitted to Legal Recoveries.

The role is based from our Stoke Poges office (near Slough), however we offer a flexible working policy, (hybrid 2-3 days a week) with a combination of office and home working to suit your requirements.

You'll make a difference by:

· Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collection’s guideline and UK legislation.

· Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren't, fast tracking the agreement for termination and uplift of our equipment).

· Resolve customer complaints by showing empathy and being driven by a solution focused mindset.

· Ensure the customer maintains their rentals whilst we assist them with a resolution

· Adhere to the Collections guidelines to ensure all collections related activity is within specified compliance requirements.

· Escalate any potential issues on agreements whereby the customer holds a high exposure with finance team.

· Meet all KPI and targets set.

You'll build on your existing skills and expertise, including:

· Excellent communication skills and a positive and team orientated attitude

· Able to work well within structured processes with the ability to manage high volumes of cases efficiently and effectively.

· Good knowledge and understanding of UK Insolvency and consumer credit laws is preferred

· Good negotiation and conflict resolution skills

· Previous experience within collections is essential for this opportunity.

What can our client offer?

· Performance-Based Bonus: Enjoy a quarterly bonus linked to individual and team performance

· Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

· Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

· Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.

· Private Healthcare – Free BUPA plan, plus subsidised healthcare for immediate family members

This is an immediate requirement, with a two-stage interview process. If successful you would be working within a supportive and motivated team of 20. You would report into the Head of Operations and this organisation loves to see people progress. If you are a self-motivated, customer focused Collector who enjoys working within a service driven and corporate environment, apply today!

Job Reference : 


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