We are delighted to be working with a leading barrister chambers to find a Receptionist / Welcome Team host for their brand new building in the city of London. Their new offices have fantastic conference and meeting room facilities and a key part of this role will be providing 5-star service to the conference rooms and events. You will be used to working in a demanding corporate environment and have excellent organisation skills as well as a professional and welcoming manner.

Main reception duties

• To answer the telephone and refer calls as necessary, being the initial point of telephone contact within Chambers

• Wherever possible to pass on calls to barristers or clerks, otherwise forwarding to voicemail or taking messages as appropriate

• To check out of hours messages and forwarding onto correct mailbox

• To greet visitors as they arrive in Chambers and to ensure they sign in/out and are given a security badge as appropriate

• To deal with clients’ coats and bags as required

• To deliver clients to conferences

• To manage meeting room bookings (in conjunction with clerking team as necessary)

• To be responsible for the receipt of all hand deliveries to Chambers, marking each item with time and date of delivery. Ensuring all deliveries are dealt with promptly and handed over to the junior clerks

• To deal with couriers both in person and on the telephone and keep a record book of orders placed

• To book and keep a record of any taxis required

• To check and action e-mails sent to the reception email as appropriate

• To make restaurant reservations as required

• To check the diary throughout the day in order to note any changes or amendments to conferences

• To check the numbers and names of people attending conferences as requested

• To notify barristers of their conferences/meetings scheduled for the following day

• To contact the early shift receptionist and the housekeeper if an early conference has been fixed at short notice

• To assist barristers & staff with any problems with their phones/voicemail

• To assist the Head Receptionist in overseeing the Chambers’ phone and voicemail system, including recording new voicemail messages as appropriate

Event and conference services

• To assist Chambers’ housekeeper in providing catering services to Chambers as required

• To set up conference rooms or barristers’ rooms with refreshments and lunches as required

• To check rooms and clear them promptly when a conference is finished

• To ensure that all conference rooms are left tidy between use for conferences and fully stocked with stationery as required

• To assist in the preparation of conference rooms for functions/parties and meetings

• To check the daily conference register at the end of the day to plan for the following day’s conferences; if an early conference is booked, to set up a trolley with crockery/glasses and cutlery as required

• To distribute and to monitor supplies (and sell by dates) of consumables in all the kitchens and

• To maintain an inventory of all drinks supplies (soft drinks and wines in the cellars)

• To liaise with the Events Manager in the ordering of food and drink supplies for in-house events

• To maintain proper records of all orders and receipts/invoices

• To transfer bottled water to conference room locations during the working day as required

• To check all kitchens on a regular daily basis to ensure that these are maintained in a tidy fashion and to load dishwashers as and when necessary throughout the day

• To report any service issues with the dishwashers or other kitchen appliances to the Facilities Manager and liaise with the cleaning company in the event of any ongoing housekeeping issues

• To keep reception area tidy and client-friendly throughout the day

• To check all toilet facilities on a daily basis; to replenish where necessary with toilet rolls, hand towels and soap; to liaise with the Facilities Manager in the event of any emergency plumbing issues in the course of the working day.

The successful candidate will have experience of working within a busy team.They will be approachable, well presented and have very good communication, and organisational skills. The successful candidate will be able to demonstrate, including through appropriate and relevant experience, that they can meet the following requirements:

• ability to prioritise and undertake a number of tasks

• good people handling skills and telephone manner

• smart presentation and appearance

• IT literate: a working knowledge of MS Word is required. If not already proficient, training will be provided for use of bespoke barrister diary software (LEX).

This is a brand new permanent opportunity and will be to work from 12pm - 8pm Monday - Friday with paid overtime offered. An excellent salary has been offered with the following additional benefits;

• Interest free season ticket loan available after completion of three-month probation period

• Private Medical Insurance and private doctor service available on completion of probation period

• Other staff benefits including income protection, critical illness and death in service benefits

• Auto-enrolment pension scheme membership