A corporate client in a West London business park requires a Facilities Coordinator for a fast paced environment and large location. The successful candidate will be responsible for the delivery of facilities services within the onsite buildings to ensure that all services are delivered in a confident and an efficient manner. The individual will ensure offices operate as smoothly as possible, so client employees are not distracted from their own work by having to deal with premises and building related issues.
 
 
Role Summary:

• Provide a positive, professional and seamless link between the various supply partners

• Be at the forefront of customer relationships in the site/s

• Ownership and proactive management of the conference rooms and associated services

• Responsible for FM standards and delivery through KPI's/SLA's

• Maintain regular contact with client and building occupants by developing business relationships

• Undertake co-ordination of ad hoc project work and events

• Update and track the effective Purchase Order management system

• Ensure the timely delivery of information for monthly reports

• Ensure opportunities for additional works are realised

• Aid the implementation of effective communication processes across the FM team

 
Health & Safety:

• Undertake regular Health & Safety Inspections, Audits and Housekeeping Tours

• Maintain a safe working environment within the areas of responsibility

• Participate in incident management

• Undertake risk assessments and accident Investigations and implement subsequent action plans

• Ensure H&S and Environmental standards are met

• Maintain a good working knowledge of relevant Health & Safety legislation

 
Systems & Procedures:

• Monitoring Helpdesk and reporting systems to ensure smooth running of building

• Effective management of Visitor and conference room booking systems

• Co-ordination of internal office systems and data management

                                                                                                                                             
Experience Required:

• Relevant experience in a similar facilities role or customer service environment

• Demonstrate experience in dealing with customer service, exhibit key skills within this area and customer focused

• Sound problem solving ability

• Good H&S knowledge

• Strong team player with a passion for customer service

• Excellent communication and influencing skills

• PC literate i.e. Microsoft systems

• Diplomatic, tactful and approachable

• Business minded, change orientated and proactive

• Willingness to learn new systems and procedures

• Self-motivated, resourceful and resilient

•  An integrator and team player who can inspire others to work together

 
Desirable:

• IOSH certificate standard or higher

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The role will offer a competitive salary and an opportunity to work for a Global service provider with clear plans for career progression.